Last Updated: January 2025

At Vacation Living Rentals, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or interact with our services. We believe in being straightforward about our data practices — no fine print, no surprises.

By using our website or services, you agree to the practices described in this policy. If you have questions at any point, our contact information is at the bottom of this page.

Personal Information You Provide

When you book a property, create an account, or contact us, we may collect:

• Full name, email address, and phone number
• Mailing address and billing address
• Payment and credit card details (processed securely through third-party payment providers)
• Government-issued ID (when required for identity verification)

Booking Details

We collect information related to your reservations, including:

• Property selection, check-in and check-out dates
• Number of guests, special requests, and trip preferences
• Communication history between you and our team

Browsing and Device Data

When you visit our website, we automatically collect certain technical information:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referral sources
• Device identifiers and general geographic location

We use the information we collect for the following purposes:

• Processing bookings: To confirm reservations, process payments, and communicate check-in details
• Guest support: To respond to your questions, resolve issues, and provide assistance before, during, and after your stay
• Improving our services: To understand how guests use our website and identify ways to make the experience better
• Marketing communications: To send you property recommendations, special offers, and updates — only with your consent, and you can opt out at any time
• Legal compliance: To meet our obligations under applicable laws, regulations, and tax requirements
• Safety and fraud prevention: To protect our guests, property owners, and business from fraudulent or unauthorized activity

Our website uses cookies and similar technologies to improve your browsing experience. Here's what we use and why:

• Essential cookies: Required for the website to function — things like keeping you logged in and remembering your search filters
• Analytics cookies: Help us understand how visitors navigate our site so we can fix problems and improve usability
• Marketing cookies: Used to show you relevant content and measure the performance of our advertising

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of our website.

We do not sell your personal information. We share data only in the following circumstances:

• Service providers: We work with trusted partners who help us run our business — payment processors, email providers, analytics platforms, and property management tools. These partners are contractually required to protect your data and use it only for the services they provide to us.
• Property owners: We share relevant guest details (name, contact info, number of guests) with property owners to facilitate your stay.
• Legal requirements: We may disclose information if required by law, court order, or government request, or to protect the rights, safety, or property of Vacation Living Rentals, our guests, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption of sensitive data in transit and at rest (SSL/TLS)
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and monitoring
• Secure, PCI-compliant payment processing through third-party providers

While we work hard to protect your data, no method of transmission or storage is 100% secure. If you believe your account or information has been compromised, please contact us immediately.

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to update or correct inaccurate information.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions (such as tax record-keeping requirements).
• Opt-out: You can unsubscribe from marketing emails at any time using the link in any email we send, or by contacting us directly.
• Data portability: Where applicable, you can request your data in a structured, machine-readable format.

To exercise any of these rights, please reach out to us using the contact information below. We will respond to your request within 30 days.

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will promptly delete the information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify you — for example, by posting a notice on our website or sending you an email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, we're here to help.

Vacation Living Rentals
Email: privacy@vacationlivingrentals.com
You can also reach us through our Contact Page.

We aim to respond to all privacy-related inquiries within 30 days.